Weekly update: we’re sorry for the frustration of waiting

Dear valued customers and friends,

We apologise that some orders including Ethereal Reign, Meditation Gems and Zen Pond keycaps will experience 3-6-week delays in delivery due to the holiday, complexity in design and innovation in production.

Below are some descriptions of how they are made to be the best versions in your hands. Here we go!

keycap delay,making keycap,polish keycap

Ethereal Reign (Enter/Shift) artisan keycaps

The process of making these keycaps is more time-consuming due to the complexity and toughness. To make an Enter one, for example, we spend the most time on cleaning and smoothing the surface after crafting every detail. As more than ten pieces of the most beautiful Chinese and Vietnamese wood are sanded down and layered one on top of the other, creating a 3D effect, we need to be cautious so that the sight would be an inclined subject and there’s no abundant glue among the wood layers. Also, since these guys are sculpted in SA profile which contains many curls, the polishing step takes us more time equal to three & four times of making a 1u cap artefact keycap.

keycap delay,making keycap,polish keycap

Zen Pond Spacebar/Enter/Shift artisan keycaps

Although we create these ponds with the same effect with Jelly Eden series but more hard control effect, this time we have decided to add more complexity to the impact as well as control how lively it is to go with a large surface as spacebar and enterbar.

Each Enter and Space “tanks” contains a bunch of koi fishy, blithely swimming in colourful and dreamy water. Beforehand, we meticulously create each Koi first, then “dress” them with vivid colours and carefully double check every detail before putting them in the pond.

keycap delay,making keycap,polish keycap

Meditation Gems artisan keycaps series

“A gem cannot be polished without friction” and our Meditation Gems are not exceptions. We design Gems with double layers so it takes a great deal of time and effort to control how each colour rays to settle on and ready to be layered with another colour patterns.

We also decided to use aluminium foil paper and smoke painting technique to perfect their aesthetic look. However, this material and method also bring a lot of challenges. To choose a raw keycap which is qualified to be polished, we have to discard many poor ones.

Unlike other keycaps, the Gems are processed with both abrasive and shining finish flexibly combine in a keycap. Therefore, we need more time to skillfully and carefully complete the steps, making sure you won’t be disappointed waiting for these unique Gems.

A sincere note

Alright. We understand that the wait for your favourite artisan keycaps is frustrating. Once again, we’re sincerely sorry for the delays in production and shipping of Gems and Zen Pond keycaps. Regarding other groupbuy orders, we will deliver them within the standard time.

Last but not least, no matter you have picked the brilliant Ethereal Reign, peaceful Gems or amazing Zen Pond guy, it will be all worth the wait. You have our word!

  • Any question, feel free to shoot JellyKey an email via support@www.jellykey.com.
  • See you in next updates. Don’t forget to be awesome!

Steven
JellyKey team

16 thoughts on “Weekly update: we’re sorry for the frustration of waiting”

  1. What are the chances the zen ponds get delivered by may? I’ll be moving out of my college dorm room then and would hate to have them lost to the mail room.

  2. EAisACashWhore

    Curious about this as well as my shipping address my change in the next 2 months.

  3. danielvassallo87

    I also placed an order on December 15th. Do we have any clearer shipping date? It’s been an awfully long time.

  4. Anyone wants to give up their spot for the zen pond spacebar? I’ll gladly take the size 6.25u pls.

  5. Are there any more updates with this? I ordered on December 18th and was trying to give it as a birthday gift for March 8th and the page for the Zen Pond Spacebar says it’s STILL only at 48%. I’m really frustrated because I just have to keep pushing off when I can give the gift.

  6. It may take awhile but honestly Jelly Key’s caps are by far the best quality artisans I own. And some other orders from Massdrop have taken longer for me than this one currently has, so I dunno. Can’t expect every groupbuy to go smoothly. All I can say is their quality is excellent and worth the wait I think.

  7. Some design take a lot of time more than we can expect. I dont know how to explain, but we are working very hard and try by all time we have.

  8. I agree; 3-6 weeks is not only a long wait, but quite a vague estimate.

  9. Same. Ordered same day as you. Here we are March 4th. I guess I get it? Could have done with a little more transparency before now imo.

  10. Zen Pond Spacebar ordered Dec.15… this a really frustrating experience.
    My first and probably last buy.

  11. I ordered my first key cap from you guys on the first of the month and I understood that since it was handcrafted, it would take a while. But after 27 days without an update I was wondering if I messed something up with my shipping address or such but I am glad to hear that everything is still underway, even if it’s slow. I am in no real rush for it and I know it will be worth the wait even if it’s a bit longer. Thanks for the update guys.

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