Keycaps cooking…
Welcome to our artisan keycaps support page. If you have any questions regarding your group-buy order, feel free to email us at support@jellykey.com. Our team will get back to you within 24 working hours with information on your order status and tracking details.
Our group-buy process involves four main phases: Molding, Casting, QC & Packaging, and Shipping. Once these phases are complete, your order will be marked as finished. We believe that transparency is important, so we provide regular updates on the progress of each group-buy. This way, you can easily keep track of which phase we are currently working on for your order.
You ask, Jelly Key answers
We open our group buy sales on a monthly basis. Please note that Jelly Key does not resell any group buy after it has officially closed.
We are a boutique keycap maker creating artisan keycap products. Our team is made up of craftsmen, artists, and tech lovers who value the human touch in every piece. We shape imagination and inspiration into handcrafted keycaps for your mechanical keyboard. Learn more about us.
The Jelly Key team is proudly based in Vietnam, a place where inspiration is around every corner.
Most of our products are made in limited runs and will not be produced again, so we are generally unable to accept returns or refunds once an order is placed or a group buy is joined. If an item arrives defective, please contact us at support@jellykey.com before use and we will work with you to find a fair solution.
Not yet, but it is something we are looking into. For now, please feel free to contact us in English at support@jellykey.com.
We do not have a physical store yet. We work from a small studio with our artisan team. If you are local and would like to arrange something, please reach out at support@jellykey.com.
We send you email notifications about the status of your shipment. Please check your inbox or spam folder using your order ID. If you cannot find it, contact us at support@jellykey.com.
Every genuine Jelly Key keycap is marked with the words Jelly Key on the underside, and each one comes with a dog tag carrying a unique serial number. If you buy from another seller, please check that the serial number matches the dog tag included in the packaging.
Group buy orders are handcrafted to order and usually take 50 to 90 days to produce, depending on the design and run size. In-stock items are prepared and dispatched within about 7 days. Everything is made by hand in Vietnam. Read more about our craftsmanship.
Every order ships from Vietnam, and international rates depend on the weight and destination of your order. Your exact shipping cost is calculated and shown at checkout before you pay. We always aim to keep it as fair as possible.
If an item is confirmed defective, we will usually cover the return cost and send you a replacement. For returns that are not due to a defect, return shipping is the customer’s responsibility. Please contact support@jellykey.com first so we can help.
Yes. We ship worldwide from Ho Chi Minh City, Vietnam. Shipping cost is calculated at checkout based on weight and destination. See our Shipping Policy for delivery times.
There are usually two reasons for this: either shipping to your country is difficult for us, or we already have a reseller there. Please contact us at support@jellykey.com and we will help you find the best option.
Group buy keycaps usually take 50 to 90 days to produce. After dispatch, delivery takes about 3 to 6 days within Asia and 7 to 15 days to the United States and Europe. See our Shipping Policy for full details.
First, please check with anyone who may have received it on your behalf, such as a neighbour or building reception. If you still cannot locate it, contact our support team at support@jellykey.com and we will help you look into the issue with the carrier.
We do our best to keep to the estimated timeline. Occasionally there are delays from the shipping carrier, unclaimed or returned packages, or other shipping issues that are beyond our control. If this happens, we are always happy to look into it with you at support@jellykey.com.
Packages are sometimes returned to us because they were unclaimed or had an incorrect address. We can reship the order to you, though additional shipping costs may apply. Please contact support@jellykey.com and we will sort it out together.
Smooth, elegant, handcrafted artisan keycaps with authentic, original designs, made one at a time by our artisans.
Because our keycaps are handcrafted and made to order, we generally do not offer refunds or exchanges once an order is placed or a group buy is joined. If an item arrives defective, contact us at support@jellykey.com and we will find a fair solution. See our Shipping Policy for more.
Artisan keycaps are made from resin, UV acrylic, and epoxy, so they are decorative pieces that should be handled with care. We cannot cover damage from drops, misuse, or normal wear, but if you receive a defective item, please contact us at support@jellykey.com.
We generally do not accept returns or exchanges, as each keycap is handcrafted and made to order. If your item is defective, please reach out at support@jellykey.com and we will help.
If you have any questions or just want to chat about keycaps, we are a message away at support@jellykey.com. You can also reach us on Facebook, Instagram, Discord, and X (Twitter). See our Contact page.
Yes. Our products are 100% handcrafted and handpainted. Each keycap is cast from resin in many layers and coloured by hand by our Jelly Key artisans.
Shipping, privacy & terms
Because every keycap is handcrafted and made to order, we generally do not offer refunds or exchanges once an order is placed or a group buy is joined. We want you to be happy with your purchase, so if an item arrives damaged or defective, please contact us at support@jellykey.com within 7 days of delivery, with photos, and we will work with you on a fair solution.
We may update these terms and conditions at any time without prior notice. By using jellykey.com you agree to the terms as they stand at the time of use, so we encourage you to review them when you visit. For full details, please see our Terms and Conditions and Privacy Policy.
We ship worldwide from Vietnam. Shipping cost is calculated at checkout based on weight and destination. After dispatch, delivery usually takes 3 to 6 days within Asia and 7 to 15 days to the United States and Europe. Please note that we cannot deliver to PO boxes or restricted areas. For full details, see our Shipping Policy.
We have offered a replacement policy since day one. If you think there is a problem with your keycap, you can email us within 7 days of receiving it. We will examine the issue together with you and offer a fair solution. Contact support@jellykey.com.
Newbies to mechanical keyboard?
Keycap profile refers to the standardised shape and height of a keycap family, such as Cherry, OEM, DSA, or SA. Profiles vary in height (low, medium, or high) and can be sculptured or flat. The name simply describes the keycap’s form, not the material it is made from.
A group buy, also known as collective buying, is when a product is offered at a set price on the condition that a minimum number of buyers commit to purchase. It is the most common way artisan keycaps are sold, since they are produced to order in limited runs.
A keycap is the small cover placed over the switch of a keyboard key. It usually shows the character or function of that key, and it can be swapped to change the look, feel, or even the function of your keyboard.
A mechanical keyboard uses an individual spring-activated switch under each keycap, instead of a single rubber dome membrane. This gives a more precise, durable, and satisfying typing feel, which is why mechanical keyboards are so popular with enthusiasts.
A switch is the mechanism under each keycap that registers a keypress. Switches are what make one mechanical keyboard feel and sound different from another, from clicky and tactile to smooth and linear. The switch you choose shapes your whole typing experience.
Jelly Key update
We love seeing your keycaps in action. You can share and browse owner photos and stories on our My Jelly page.
Yes. Every keycap we make carries a unique serial number, and each order includes a matching dog tag. If you buy a Jelly Key keycap from another seller, please check that the serial number matches the dog tag. We have included serial numbers since around April 2017.
Our current stem is more flexible and more durable than the original. It has been used from the Mediterranean Beach Resort keycap onward, and all artisan keycaps made from around September 2017 use this design. Please note that it is not a hybrid stem, it is a Cherry MX stem.
We read your feedback across our website, Reddit, and our fan page, and we know how much you want another shot at the keycaps you missed. While most group buys are not reopened once closed, we do occasionally bring back favourites through special sales or raffles, so keep an eye on our channels.
From our World of Coral giveaway, more than 2,000 people joined to share small ways they help protect the ocean, such as cutting up six-pack rings before recycling, picking up litter near the water, and using fewer plastic bags. Thank you to everyone who took part.