I am Patrick. It's my responsibility to speak up

Thanks for your support until now, and your feedback from day one. As you may know, there are a lot of things are going on for the past few months at Jelly Key and with Jelly Key team. Such as late shipment, defected keycap, and issue with miscommunication of customer support and you name it.

Weekly Update July 10 2017

Thanks you for your patience. We would like to update with you the status of all of our Current Group Buy, and previous Group Buy. 

TL;DR: Due to the problem with ChinaDivision (fulfillment vendor in China): package lost and mess up with the tracking. We have to re-produce and recall our package, which lead to delay on shipment again for some of you. (read more about this problem here)

Fulfillment service stops responding to Jelly Key

Even though we haven’t gotten their official answer from China Division about the lost package, we are starting to re-product Oasis Keycap to deliver it to our you, for those who haven’t received the Oasis and Raindance Template from us. Kindly check your email for the compensation that we are offering.

JoihaComment
What new? June 2017

The haft year of 2017 has come to an end, and the new one is about to start. Besides updating with you about group buy status, delivery time, which is pretty much boring and exhausting. We would like to update with you news about our new designs as well as improvement in packaging quality and new keycap stem design.

It’s worth the wait!

Oasis is being packed. Your long waited keycap(s) is about to leave our studio all at once.
It would take us this weekend to package all of the keycap. Then we will send it to fulfillment facility, which would take around 10 days to arrive at fulfillment service in US and China. 

Here is what you don't see

We don't mean to say that the process is perfect, we just want to let you guys know that we take the quality of the product seriously. Jelly Key is an artisan product and handcrafted by our team. A human does not design to be perfect, it makes them learn and improve. 

Let’s the war begin!

It’s time for Minion Orc army to take over the realm. After Rooster army left their nest, Minion Orc army marches to join the battle to define the ruler of the Jelly Realm. Who is going to join the battle?

Let ‘s make it clear

About the products we have, we always offer a one for one exchange of keycaps for return. You can take our Constellation Line 2 as an example. We didn’t ask for the products to be sent back, and it caused us to resolve the after market trading of the defected product. We are one of the few artisans who are willing to go the extra mile for their customers.

JoihaComment
We are late. We are sorry

We are in short of resource, the rest of them team is trying to cover the missing manpower but there are too many things on the dishes of each of us. Don’t worry our core members are still with us, the creativity generator is still here with us.

It's your turn to Enter the Star

The spaceship whiz as it left the earth’s surface. He turned and saw the earth getting smaller and smaller. He knows that it the earth wont be the same when he comes back. But with hope and joy, JK sets the spacecraft at it's full speed toward the stars. Now it is your turn, get ready and start your journey to explore the universe!

projectSon PhamComment