Jelly Key new website system ‘soft’ direction

This is a JK new website system direction, in case you assume you’re as a JK enthusiast and all caught up with all of our website latest facilities, you can pass over this. Unless, you’d want to have a glance of these updates. About 5 new items, it won’t take time.

My account, orders status on new system

First, in previous email we informed you that Jelly Key website had been moved to a new system, for better order management and shipping tracking. We had move all of your old orders except your password because of security issue. But you can recover your password by going to Lost password and follow the direction at My Jelly account.

Second, our latest support center will give you an overlook about the status of our crafting processes, shipment, incoming events or new groupbuy.

A new featured facility our new website has is My account page in which you can review your older orders shipment status clearly, as well as to trace your tracking codes here (those from the previous month). It’s gonna save your mind pretty much.

Orders’ and ‘Group-buy joined’ section will let you know if your order(s) are on processing after you’d successfully purchased your order(s). ‘Cooking keycaps’ when they’re on producing process, and ‘Shipped’, informs they’re shipped, this is when you’ll have order’s tracking numbers. Also the ‘Gift’ means our little present that Jelly Key’s honor to give you.

For example, this is an Order details that you’ll find all your keycap shipment informations like tracking codes, placed date or order status, in details. You can revise your Shipping Address, to make sure your keycap could be able to find you. 

Download, submit photos and support center

You can also download 4K wallpapers of Jelly Key artisan product on this page of our website. Thank you our friends who had suggest to have accessibility to download our pretty, high resolution keycap images.

The freshest facility of My Jelly page, that you could directly send your gorgeous Jelly Key photos, taken by you to us. Or  you can simply submit your social link (e.g Instagram/Facebook, that had your Jelly Key keycap photos uploaded) in ‘Your Message’ box, we’ll find and collect your photos ourselves then post them in this page.

One last thing – and very important – We’ll be there to help you out with your questions, with any query you couldn’t find the answer in our Support Center, feel free to send your question to our supporter via email [email protected] or ping us by clicking the red button with a smiling face at the right bottom corner in our website. Our supporter will respond and feedback with in 24 hours (except holidays).

Here’s our Support center response time report in the current period, First response time is pretty earlier –  compares to May’s report

2 years ago, our Median first response time is 14 hours, lately is 5 hours. It’s a real improvement.

Speed & security

We use 2 best firewall for WordPress, WAF from Cloudflare business for DDOS prevent, Cloudflare railgun & website monitor, security, malware scanning from Sucuri website Security platform business.

For hosting, we believe at Pagely, Pagely enterprise WordPress hosting platform is a scalable web hosting solution for those customers with high performance and mission critical security needs. Their unique managed service features painless resource scaling, multi-region redundancy, and enterprise-grade security.

Make a testing after 2 week demo running…

And on mobile ….

We want speed & security for our customer, move from Shopify to WordPress take a lot of times, but we have to do it and sure about balance of sercurity, feature & speed.

Thank you for all
Jelly Key team

2 thoughts on “Jelly Key new website system ‘soft’ direction”

  1. Amazing, this article is like a tech blog article 🙂 I can see that you’re using many AWS services for your stack, great choice!

    1. Yeah, we are using AWS services, but i am testing Google Cloud platform too, i really love Google 🙂 I am not only a keycap maker, i am web designer, art designer, coder, UX designer …. and cleaner too =))))

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