Terms and Conditions - Jelly Key - Artisan keycaps

Terms and Conditions

Welcome to our website. Suppose you continue to browse and use this website. In that case, you agree to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Jelly Key‘s (Joiha/Joinhandmade) relationship with you regarding this website. Please do not use our website if you disagree with any of these terms and conditions.

The term ‘Jelly Key’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 436a/40 – 3/2 Street – W12 – D10 – Ho Chi Minh City (Sai Gon) – Viet Nam – 70000. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  2. This website uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties.

  3. Neither we nor any third parties provide any warranty or guarantee regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. You shall be responsible for ensuring that any products, services, or information available through this website meet your specific requirements.

  5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than following the copyright notice, which forms part of these terms and conditions.

  6. All trademarks reproduced in this website, which are not the property of or licensed to the operator, are acknowledged on the website.

  7. Unauthorized use of this website may result in a claim for damages and a criminal offence.

  8. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s), and we have no responsibility for the linked website(s) content.

  9. Your use of this website and any dispute arising from such use are subject to the laws of Vietnam.

Additional Terms:

  1. Repair and Warranty: We offer a one-year warranty for the repair and maintenance of our artisan keycaps products from the date of receipt. Please get in touch with our customer service department for assistance with any repair or warranty claims.

    Upon receiving your order, if you find yourself dissatisfied, we understand. As mentioned on our Groupbuy pages, please remember that our products are meticulously handcrafted and, thus, may not perfectly replicate the images displayed. Each piece is unique, bearing the mark of human craftsmanship. If you are unsatisfied with your purchase, we will remake it to your satisfaction. However, please note that we do not offer refunds. Our commitment is to ensure your contentment with our products, and we will do our best to accommodate your preferences through exchanges.

  2. Refunds: Once a group buy has concluded, refunds are not guaranteed. While we strive to accommodate all refund requests, they are subject to review and approval. We reserve the right to deny refunds on a case-by-case basis.

  3. Handcrafted Product Disclaimer: Our artisan keycaps are entirely handmade, and as such, production time may experience delays beyond the initially estimated timeframe. We do not guarantee refunds or provide explanations for delays, as unforeseen challenges may arise during the crafting process. Due to the intricate nature of our craft, completing a keycap may require significantly more time than anticipated. While we cannot foresee every circumstance, we assure you that we have consistently delivered error-free products since 2015.

  4. Customer Support Response Time: We operate as a small team, and immediate responses may not always be feasible. Due to differences in time zones and concurrent tasks, there may be delays in our response times. However, we are committed to addressing all inquiries promptly. If you do not receive a reply from us within one week, your email may have been filtered into spam. We encourage you to utilise the support widget on our website to ensure that your requests reach us effectively. Your satisfaction is our priority, and we appreciate your understanding and patience.

You agree to these terms and conditions in full by accessing or using our website. If you do not agree with any part of these terms and conditions, please do not use our website.

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