Studio notes written while the work was happening: what was on the bench, what went wrong and what shipped.
<p>After months of improving by getting feedback from the community, we are getting back to our signatures design for Artisan keycaps. One of those signatures artisan keycaps is “Trass & Lava”. I was a hit back in 2016, and after one year we release the next version of “Trass & Lava”.</p>
<p>Thank you for participating in Jelly Key. In the latest event, we would like to let you know that all of the Jelly Key artisan that you ordered (up to The Type Writer) has been shipped. By next week you will receive a notification email from us about the shipment of the <a href="https://www.jellykey.com/artisan-keycap/the-typewriter-keycap">Type Writer.</a></p>
<p>This is a very Jelly Key update, and we are back with a stable team for quality product as well as stable production. Here is what is going on in the past few months and we would like to share with you.</p>
<p>We notice it recently and stop sending out the keycap and we are working on the replacement. For those whose has received the keycap, we offer you a replacement or refund if you requested. For those whose haven’t received the keycap, dont worry we will send you a keycap that look like what we advertised on our website.</p>
<p>Thanks for your support until now, and your feedback from day one. As you may know, there are a lot of things are going on for the past few months at Jelly Key and with Jelly Key team. Such as late shipment, defected keycap, and issue with miscommunication of customer support and you name it.</p>
<p>Thanks you for your patience. We would like to update with you the status of all of our Current Group Buy, and previous Group Buy. </p><p>TL;DR: Due to the problem with ChinaDivision (fulfillment vendor in China): package lost and mess up with the tracking. We have to re-produce and recall our package, which lead to delay on shipment again for some of you. (read more about this problem here)</p>
