Shipping and fulfilment updates: where each group buy stands and when the boxes leave the studio.
<p>You can also follow us on <strong><a href="https://support.jellykey.com/group-buy-and-sale-status">Group-buy and Sale status</a></strong> for all you need to know about your keycap’s shipment, or just simply shoot us your email by sign up with Jelly Key and we’ll carry out the rest.</p>
<p>Hold your breath, ready to fly the moon and wait for the moment to play among the stars…and moon.Thank you for your patient and anticipation. You’ll be waiting no more ‘cuz we sending them in the next 2 days.</p>
<p>Thank you for participating in Jelly Key. In the latest event, we would like to let you know that all of the Jelly Key artisan that you ordered (up to The Type Writer) has been shipped. By next week you will receive a notification email from us about the shipment of the <a href="https://www.jellykey.com/artisan-keycap/the-typewriter-keycap">Type Writer.</a></p>
<p>This is a very Jelly Key update, and we are back with a stable team for quality product as well as stable production. Here is what is going on in the past few months and we would like to share with you.</p>
<p>We notice it recently and stop sending out the keycap and we are working on the replacement. For those whose has received the keycap, we offer you a replacement or refund if you requested. For those whose haven’t received the keycap, dont worry we will send you a keycap that look like what we advertised on our website.</p>
<p>Thanks you for your patience. We would like to update with you the status of all of our Current Group Buy, and previous Group Buy. </p><p>TL;DR: Due to the problem with ChinaDivision (fulfillment vendor in China): package lost and mess up with the tracking. We have to re-produce and recall our package, which lead to delay on shipment again for some of you. (read more about this problem here)</p>
