We are back with another fresh update for you after the holiday. Today, we’ll be talking about the delayed shipment of Zen Pond III and other previous group buys; and more excitingly, the ways we’re trying to improve our production process and to ensure that our latest group buy – Men v. droids – untold stories will be shipped faster (90 days).
But first of all, let us start by sending our deepest apology to you for missing the scheduled delivery time and keeping you waiting for more than you should. We open each group buy once and once only, so any changes in the production process would cause many problems. A different challenge is very likely to emerge at some point during the making of a new design, and it’s not easy for us to get used to it or control those effects. The new working process will cut downtime per layer casting, casting is the longest time, not about waiting, it is about time to work per layer. We aim to reduce the waiting time for the upcoming group buys to 90 days or less. Our plan with the latest collection – men v. droids – untold stories is to deliver exactly within the committed time of 90-120 days after the group buys are closed.
As regards the delayed group buys due to a lack of proper process and human resources amid COVID-19, we would like to briefly describe the difficulties that our Zen Pond team are encountering:
“Casting the fish characters through shaped molds in a tiny size. We do not have them easily printed in 3D, and just like that, the keycap details come straight out of a machine. Everything is done by the hands of our artisans, preparing the molds, pouring resin, etc. The defect rate of molded Koi fishes is incredibly high.
The painting step is hands down one of the hardest things we faced during the production of Zen Pond III. Koi fish molds in this collection are much smaller than the previous series, so it’s challenging to paint the fishes and keep them from being smudged. We had to apply 3 – 5 layers of paint for each keycap so the colors can have a certain thickness and be clearer to our eyes.”
This small size also makes it more difficult to clean them after taking them out of the molds. Not to mention the fact that our artisans must secure the details in the correct position.
We need to combine many different colors to create the wavy effect, and it takes from 8-10 hours to wait for the color rays to drop until necessary. Last but not least, our Zen Pond team always tries to produce the most authentic keycaps possible.
Besides the Zen Pond team, our other teams of Eden reimagined: Butterscotch planet and team Arcade cabinets 2.0: Classic never dies are also working very hard as we don’t want our customers to wait any longer. Please bear in mind that for the finished keycaps, we always try to send them out as soon as possible. But it’s also unavoidable that the parcels might be lost or delayed due to the COVID pandemic in several countries. Feel free to contact us by email at support@jellyley.com for status tracking if you haven’t received your order yet.
I need to change my address because I am moving at the end of this month and my Zen Pond IIIs still have not arrived. #JK682629979 Someone please help?
Supporter will contact you soon!
We know that, that is what we NOT wanna happen, we only have 3 guy working with EDEN effect ( Zen Pond series) and some another man can’t do EDEN effect well, and in COVIS time we not enought 3 that men, and material too, so many delay happen.
And I hope you more patient, we re hard working with this groupbuy, we will ship all when it done. Almost done with Zen Pond.
So sorry about your bad feel.
Really hoping that the Zen Pond III series can get out soon! It has been somewhat difficult to watch a new key cook go from 0 to 80% while I wait for 10% increase on something I ordered so long ago. Do you have an update on when these last keys will ship? I’m not sure I have felt as valued as a customer, considering I believe I spent over $300, as I would have appreciated. My intent in saying this is not to be rude, but more some feedback about what it feels like to be a customer who waits so long.
Sorry not 125 but 78
Jelly Key – Order JK682848079
Please send us an email to support@jellykey.com and i will check your order, and we don’t have $125 spacebar.
Sorry but can you give me your order number? because EDEN is so long groupbuy, And the “eden reimagined: butterscotch planet keycaps” groupbuy end at 11/2020, and we re still working and shipping them. But we don’t have any spacebar cost $125. Did you try to contact supporter yet?
Nice, would be great to get the Eden set in under a year… Ordered these back in October of 2020 and they’re still not done. Interesting, yet you guys got my $125 for a space bar and I’m left holding the bag.