We have been practiced this policy since day one. At some point, we handled it very well, and fast, at some point, we failed due to communication issues.
However, we just want to remind you that, you can always send us an email with seven days you receive the keycap.
If you think that you have a problem with the product, together with you, we will exam the problem and offer a win-win solution.
If you purchase directly from us, just send us an email via firstname.lastname@example.org or use the “support button” on our website (both jellykey.com & jellj.com).
If you buy it from our partners such as MassDrop or KP, please contact them first, then they will confirm with us your issue.
Hope this explanation clear enough for you guys.
Thank you for being kind
Jelly Key team