Shipping is one of the most essential to us among the whole purchase process as it makes sure products are delivered to our dear customers safe & on time. The cost of slow or even failed shipping is unhappy customers, which we consider as our most solemn failure.
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From Feb 2016 until now $6
We charge a flat rate $6 for all products and free-shipping within Vietnam.
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From Jan 2017 until now $6
You can track our shipping with the same shipping rate $6.
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From May 2017 until now $6
From May 2017, we secured our shipping with fulfilment service, which greatly improved the speed and quality of shipping.
In 2017, we lost a cargo of over 200 key caps and the fulfilment service stopped responding to us.
We keep a free return policy, which means customers don’t have to pay for the return shipping and we will replace new if there is any problem with product. There’s a case where we did refund up to $40 per keycap.
Due to these added services such as tracking code and fulfilment services, shipping cost has gone higher significantly. We also flattened the rate even for oversized keycap like 2.25u for Enter & Shift, and 6.25u for Spacebar. The shipping rate for those are still $6/keycap.
We have done all this in the belief of the importance of post-purchase service, including shipping. For recent group buy, we want to limit the order within 100 – 300 keycap (excluding Massdrop) in order to focus on improving product quality and shipping service. Jelly Key’s keycap is a much more complex than just resin casting and painting. The beautiful complexity is achieved by mixing many effects, sawing, sculpting, and hand crafting. As the nature of handcrafting, we encounters countless mistakes and obstacles. Therefore, it takes a lot of time, perseverance and technique updates for a keycap to be finished and ready to be shipped to you.
All these stories and explanation, in the end, we just want to ask you if you are satisfied with our products and services. Please let us know, our dear customers.
Hi all. These keycaps look amazing, do you ship in UK?
I’ve always found shipping to be totally reasonable. If the cost to ship increases, the shipping price probably should as well. I think the one thing that could change is the way tracking codes are handled, they should probably also include progress from Vietnam to the destination country, but that might not even be possible to make into a single tracking code.
I’ve had a couple of keycaps (really a couple of the same keycap) replaced, and if the cost of shipping can act as “insurance” for people who do get a fluke, I’m happy to keep paying it.
Thank you so much, we have to keep that shipping fee until we can’t cover it.
We are trying and testing new shipping way, more expensive but so safe & fast.
I am very satisfied with the products that I have received from Jellykey. If there are any issues with my order, the team responds very quickly and makes sure to address my questions/concerns. Personally I would be okay with being charged more than $6 for shipping if needed due to increasing costs.
I’ve always found shipping to be totally reasonable. If the cost to ship increases, the shipping price probably should as well. I think the one thing that could change is the way tracking codes are handled, they should probably also include progress from Vietnam to the destination country, but that might not even be possible to make into a single tracking code.
I’ve had a couple of keycaps (really a couple of the same keycap) replaced, and if the cost of shipping can act as “insurance” for people who do get a fluke, I’m happy to keep paying it.
Thank you so much, we have to keep that shipping fee until we can’t cover it.
I am very satisfied with the products that I have received from Jellykey. If there are any issues with my order, the team responds very quickly and makes sure to address my questions/concerns. Personally I would be okay with being charged more than $6 for shipping if needed due to increasing costs.