We notice it recently and stop sending out the keycap and we are working on the replacement. For those whose has received the keycap, we offer you a replacement or refund if you requested. For those whose haven’t received the keycap, dont worry we will send you a keycap that look like what we advertised on our website.
Thanks for your support until now, and your feedback from day one. As you may know, there are a lot of things are going on for the past few months at Jelly Key and with Jelly Key team. Such as late shipment, defected keycap, and issue with miscommunication of customer support and you name it.
Thanks you for your patience. We would like to update with you the status of all of our Current Group Buy, and previous Group Buy.
TL;DR: Due to the problem with ChinaDivision (fulfillment vendor in China): package lost and mess up with the tracking. We have to re-produce and recall our package, which lead to delay on shipment again for some of you. (read more about this problem here)
All of the keycap has been shipped out of Jelly Key Studio Kindly expect these few things, since this is the first time we use this fulfillment center. You expect to receive more than one package (tracking code) for one order (order has more than 2 products)
With this kind of small run, the cost needs to be rise to cover the initial development cost. It may be our lost, or it may be our gain. If thing goes well, and we are able to produce more, the price of this product in the next sale will be lower.
