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We have been practiced this policy since day one. At some point, we handled it very well, and fast, at some point, we failed due to communication issues.
However, we just want to remind you that, you can always send us an email with seven days you receive the keycap.
If you think that you have a problem with the product, together with you, we will exam the problem and offer a win-win solution.
Every single Jelly Key keycap has to go through a strict quality assurance process. Then, keycap which meets the standard will be carefully put into Jelly Wooden Box.
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Joiha (Joinhandmade) company limited
Add: 95 Tran Quang Dieu, ward 13, district 3, Ho Chi Minh city, Vietnam, 760000Email: firstname.lastname@example.org